Refund & Cancellation Policy

1. When a refund may be approved

Refund requests will be reviewed where a genuine payment or delivery problem occurred.

• A duplicate charge for the same intended purchase.
• Payment was successfully captured but the purchased entitlement was not granted and AdmiScan could not restore it within a reasonable support window.
• A major technical failure on AdmiScan prevented delivery of the purchased digital service and could not be remedied.
• An incorrect amount was charged because of an AdmiScan checkout or pricing error.

2. Situations that normally are not refundable

Because AdmiScan is a digital decision-support service that can be delivered immediately, a successfully delivered and materially consumed audit is normally not refundable merely because the user disagrees with a classification or recommendation.

• The user entered an incorrect rank, category, quota, seat type, college, programme, academic profile or other input.
• Official counselling rules, cutoffs, fees, dates or seat availability changed after the audit.
• The final admission or allotment outcome differs from a historical-data estimate or recommendation.
• The user changed their mind after the paid digital service was successfully delivered or substantially used, except where applicable law requires otherwise.

3. Cancellation

If checkout is closed or cancelled before a payment is successfully completed, no paid entitlement should be granted. If a payment is authorised but still awaiting capture or final verification, do not pay again; contact support if the status does not resolve.

Once verified paid access has been delivered, cancellation is handled under the refund rules above rather than as cancellation of an undelivered physical order.

4. How to request a refund

Email support.admiscan@gmail.com with the account email, payment date, Razorpay/payment reference, amount, audit type and a short description of the issue. Do not send card numbers, CVV, UPI PINs or banking passwords.

We aim to acknowledge genuine payment/access issues within 1–2 business days. Approved refunds are initiated through the original payment channel where possible; bank or payment-network settlement time can vary.

5. Statutory rights

Nothing in this policy removes consumer rights that cannot lawfully be waived. Where applicable law requires a different remedy, the applicable legal requirement will prevail.